binspired is focused on tailor-made development solutions. These always start with a training needs analysis - a check to ensure that development is aligned with a business objective. For example...
Our client had a team of skilled, professional customer service staff who needed to do more. The desired outcome was to sell more, to more customers, more often, more consistently. The client wanted a TNA to identify how it could be done.
Front of house staff needed to deliver management's targets so a series of interviews and focus groups were held to understand the commonalities and differences in thinking between them. Attitudes to five key areas were explored: organisational culture, vision and values; source of competitive advantage; sales skills; motivation to work toward the vision; and how training could be delivered.
As a result, the UNITED FORCE development programme was designed to get management and their employees on the same page.