It’s not always easy speaking up and having your opinions heard. Being more assertive is something we often know we should do but how to do it is the challenge.
The Confident Communicator programme is specifically designed for people who want to focus on being more assertive or simply have confidence to take a more active part in everyday conversations, whether they be in a professional or personal capacity. It’s for people who often feel that their opinions aren’t heard, who are uncomfortable at taking the lead in conversations, or who struggle to control a conversation that is getting off-track or a bit heated. These are just a few of many scenarios where a little more assertiveness would have been a great help.
Communication is the key to great relationships. Being an active, confident communicator in all situations builds self-esteem and gains respect from others. It’s a great add on to our Interpersonal Communication programme.
Part 1 – DEFINING THE CONFIDENT COMMUNICATOR
Communication preferences – the four styles
Positions people take when communicating: passive, assertive, aggressive or passive/aggressive
The impact these positions on self and others
Why we’re assertive and why we’re not – the conflicting centres of the brain
A confident communicator’s belief system
Part 2 – COMMUNICATION SKILLS
Tools to convey what you mean
Techniques to control a conversation (or just take part!): questions and listening
Self-management – looking and feeling the part
Giving it a go – practise before getting back to work
Part 3 – CONFIDENT COMMUNICATOR AT WORK
Holding your own in work contexts: chairing or participating in meetings; with clients; with difficult co-workers; in the tea-room; with superiors; with people who act superior...
One of the most liberating pieces of advice I was given was that ‘everyone’s opinion matters’. Organisations pay you for your ideas, your difference, your diversity. So speak up.