Coaching on the job is something that managers need to do every day. They need to constantly notice their staffs' efforts and give them feeback on their performance. Often the feedback is limited to suggesting improvements for poor or average performance but it should include recognition for great performance.
Coaching is about noticing and giving specific, helpful feedback on current performance and helping to identify how to go beyond it. We begin with clarifying the coach's role, moving on to fully explore the skills to do it.
Participants will leave this programme with strategies and motivation to do a better job at lifing the performance of their staff back at work. It's a great add on to our Mentoring and Training programmes as it is useful to know the differences between the roles of coach, trainer and mentor.
Part 1 – COACHING
Audit on what to coach: skills, compentencies, attitude
Where, why, who and how to coach
Skills to be a great coach
Part 2 – INTERPERSONAL SKILLS
Trust, respect, rapport - can't coach without them
Communication styles - finding the words to suit others
Feedback - delivering it in a way that coachees' will take it
Part 3 – KEEPING IT REAL AND RELEVANT
"The thing about a comfort zone is that it sounds, well, too comfortable. I call it a comfort pit, because a pit is somewhere you want to get out of as soon as possible."