Lip service

May 24, 2017


A few weeks ago I designed and facilitated a workshop for a team of sales professionals.  One of the company's values was to be customer-centric - a favourite topic that I could easily work with and integrate through each part of the workshop.


As the workshop concluded I asked participants for a brief overview of the key things they had learnt.  One very honestly said, "All that thinking was exhausting!  I never appreciated just how deeply we needed to think about our customers' needs."  Another equally honest participant agreed saying, "We've heard our managers talk about customer-centric but have never paid that much attention to it, or known how it affects us."


So while my learners were exhausted from the cognitive challenges I'd put them through, I was thrilled that being customer-centric was no longer just lip-service - they actually knew how to be it.   Great job.



Share on Facebook
Please reload

Featured Posts

Stand Out

June 8, 2017

Please reload

Recent Posts

June 13, 2018

May 30, 2018

May 23, 2018

May 16, 2018

April 23, 2018

March 29, 2018

March 22, 2018

September 5, 2017

Please reload

Please reload

Search By Tags
Please reload

Follow Us
  • LinkedIn Social Icon
  • Facebook Basic Square