Emotional Intelligence

Emotional intelligence (EQ or EI) is the quiet force behind every great relationship, decision, and moment of leadership. It’s what helps us tune in to what’s really going on — with ourselves, with others, and in the spaces between. In this short learning experience, we’ll explore what EQ is and why its important. You’ll discover what it means to bring self-awareness, empathy, and intention into the mix, and how that changes everything: communication, trust, and performance. Being EQ smart is about recognising that emotions drive behaviour which in turn leads to outcomes. It's like putting the fuel in a car; diesel in a petrol car will end in problems. The wrong emotion in a situation will have the same effect. This module includes practical tools to learn more about yourself and others, manage your reactions, and create the kind of connections that lead to success and the joy of work.