Problem solving at work

Problems are a normal part of any workplace, but how you approach them makes a difference. This module introduces a simple, practical framework to help you think clearly, avoid common pitfalls, come up with great options, and make good decisions. As you work through this module, you'll learn how to clearly define workplace problems using facts rather than assumptions; to use practical tools to explore causes and generate solutions; and choose and use appropriate decision-making tools for different situations. This module is designed to give you tools you can apply immediately in your day-to-day work.