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Over the past three months I’ve had the pleasure of working with a team of managers. During morning tea on the third session, a quietly spoken chap asked me for a moment of my time.

He told me that he had been trying some of the techniques we had discussed and that they had made a significant difference to how his team was working; they were communicating better and getting more work done. He was so appreciative for the guidance and had been looking forward to this session.

Let’s face it, advice is only worthwhile if someone is prepared to do something with it. I’d been given a gift, a learner took initiative and made a difference.

Feedback is indeed a gift.


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